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- Price Matching
- lushLYFE.com does not price match competitors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.
- Promo Codes
- lushLYFE.com will sometimes furnish an alphanumeric code that can be used for promotions on our web site These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the lushLYFE.com web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.
- Sales Tax
- Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within Illinois will be charged applicable sales tax according to your area's tax rate.
- Product Testing
- lushLYFE.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. lushLYFE.com does not conduct product testing before shipping any merchandise.
- Money Back Guarantee/Refund Policy
- All merchandise unless otherwise indicated may be returned within 14 days from the original invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Customers must inform lushLYFE.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
- lushLYFE.com SATISFACTION GUARANTEE - lushLYFE.com offers our customers a 14-day satisfaction replacement or refund guarantee on all purchases.
- Physical Damage Policy
- Physical damage to any product purchased at lushLYFE.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
- Restocking Fee
- A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 14 days.
- Processing Time
- You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. lushLYFE.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
- Back-orders
- Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your lushLYFE.com login to alert you of the situation.
- Order status
- lushLYFE.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your lushLYFE.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.
- Security
- Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.
- Privacy
- lushLYFE.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from lushLYFE.com are updates to any recent orders and/or returns.
- Safe Shopping Guarantee
- Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
- Change orders
- You may request a change to your order provided the order has not already been charged to your account. Please call 1-888-LUSHLYFE (888-587-4593) during lushLYFE.com's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
- Cancel orders
- You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-888-LUSHLYFE (888-587-4593) during lushLYFE.com's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
- Volume discounts
- lushLYFE.com does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customer via our website. All of the inventory shown online is live, posted in real-time, and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers' benefit.
- Product listings
- lushLYFE.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, lushLYFE.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from lushLYFE.com are provided as resources to customers looking for additional information and/or professional opinion. lushLYFE.com does not assume responsibility for the claims and/or representations made on these or any other websites.
- Product Revisions
- lushLYFE.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, lushLYFE.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. lushLYFE.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, lushLYFE.com will not be held responsible for product revision changes.
- Product Reviews
- All review submissions are subject to moderation by lushLYFE.com. Please follow our submission guidelines. lushLYFE.com moderates all review submissions to ensure that only reviews that offer helpful insight are published.*
- What to include in your submission:
- * Experiences with a fully-functional product leading to perceived pros and cons**
- * Thoughts about the product's feature-set as you've experienced it
- What NOT to include in your submission:
- * Profanity, obscenity and other offensive language
- * Single-word reviews
- * Non product-specific reviews
- * Any mention of lushLYFE.com's competitors by name
- * URLs, specific pricing, and specific availability (or other time-sensitive information)
- * Experiences with a DOA, defective, damaged or otherwise semi-functional product**
- * Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight
- *lushLYFE.com reserves the right to accept or reject any review in its sole and absolute own discretion
- **DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that lushLYFE.com ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.
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lushLYFE.com Purchase Agreement - By accepting delivery of any product delivered from lushLYFE.com ("lushLYFE.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and lushLYFE.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and lushLYFE.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from lushLYFE.com.
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- 1. lushLYFE.com SATISFACTION GUARANTEE
- lushLYFE.com offers our customers a 14-day satisfaction replacement or refund guarantee on all purchases, except:
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- To take advantage of lushLYFE.com's satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of lushLYFE.com's Return Policy Procedure will result in the loss of lushLYFE.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
- Product Return Procedure
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- • To return a product in compliance with lushLYFE.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). To obtain an RMA number please email sales@lushlyfe.com. lushLYFE.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by lushLYFE.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
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- • Customer is solely responsible for shipping any returned product to lushLYFE.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, lushLYFE.com's Return Procedure will be breached and lushLYFE.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
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- • lushLYFE.com will not refund to Customer the original shipping charges. In addition, lushLYFE.com will assess a 15% restocking fee against the Customer's account on all returns for refund.
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- 2. WARRANTIES; ALL PRODUCTS SOLD "AS-IS" OR "WITH ALL FAULTS"
- lushLYFE.com IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY lushLYFE.com ARE NOT MANUFACTURED BY lushLYFE.com. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). lushLYFE.com ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. lushLYFE.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. lushLYFE.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
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- ALL ITEMS SOLD THROUGH lushLYFE.com ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR lushLYFE.com, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
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- 3. LIMITATION OF LIABILITY
- IN ALL CIRCUMSTANCES lushLYFE.com'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. lushLYFE.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. lushLYFE.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT lushLYFE.com HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
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- 4. Recordings
- lushLYFE.com and LUSHLYFE, LLC does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with lushLYFE.com or LUSHLYFe, LLC unless Customer has provided clear and conspicuous notice to lushLYFE.com and LUSHLYFE, LLC and has received prior written consent from lushLYFE.com and LUSHLYFE, LLC.
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- 5. GENERAL TERMS AND CONDITIONS
- Payment Terms; Orders: An order is not binding upon lushLYFE.com until it is accepted; lushLYFE.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with lushLYFE.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
- Shipping Charges
- Your total cost for purchase of any product will include shipping and handling charges shown on the lushLYFE.com invoice.
- Title; Risk of Loss
- lushLYFE.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. lushLYFE.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow lushLYFE.com to sign appropriate documents on Customer's behalf to permit lushLYFE.com to protect its purchase money security interest. lushLYFE.com will advise Customer of estimated shipping dates, but lushLYFE.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
- Governing Law and Jurisdiction
- Any dispute arising out of or related to these Terms and Conditions or the sales transaction between lushLYFE.com and Customer shall be governed by the laws of the State of Illinois, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. lushLYFE.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Illinois, Cook County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against lushLYFE.com that is more than one year after the date of the applicable invoice.
- Severability
- If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Illinois law.
- Waiver
- The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
- Entire Agreement
- These terms and conditions, together with lushLYFE.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between lushLYFE.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between lushLYFE.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
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